Calls per hour
daily average, last 7 days
Resolved by the agentWarm handover
Ask your numbers
ask the question the way you would ask a colleague
Good morning. I know every call from the last 30 days. What would you like to know?
Trend
calls per day, last 30 days
What people call about
topics from the transcript
Sentiment
determined from the transcript, not the voice
Warm handovers, with reason
Latest calls
click a call for the summary