Voices with character
Choose from more than five hundred voices and tune tone, pace and phrasing to your organisation. If you want a brand voice of your own, we create one from a short recording.
The platform
A conversation partner, not a phone menu
Under every agent sits a platform that has been running at scale for years at large organisations. On top of it we build your agent: with its own voice, its own conversation paths and access to exactly the systems it needs.
300+
Languages and dialects
500+
Voices to choose from
~1 sec
Response time in the conversation
No limit
Simultaneous conversations
The conversation engine
Understands the question, however messily it is asked
Callers simply say what they are calling about, in their own words and their own language. The agent listens, asks follow-up questions and summarises what it is going to do.
More than 300 languages
Dutch is a core language of the platform, with speech models optimised specifically for it. English is on by default; over 300 other languages can be switched on when your audience calls for them.
Leading language models
For each agent we choose the best combination of speech recognition, language model and voice. You are not tied to a single vendor and you benefit from every new generation of models.
Natural conversational rhythm
The agent knows when you have finished speaking, responds in about a second and lets itself be interrupted. Small acknowledgements and natural transitions make the conversation feel human.
Knowledge base
Feed the agent your own documents, procedures and frequently asked questions. When your policy changes, the answer changes with it, without rebuilding the flow.
Hears who is speaking
A TV in the background or someone chiming in? The agent recognises the main speaker and is not distracted by the voices around it.
Warm handover
Complex or sensitive conversations go to your team, with a summary of what has been discussed. The caller does not have to tell their story again.
Conversation paths
No black box: you see which path a conversation takes
Every agent follows a conversation path that you define. It sets out what the agent may handle itself, which actions it may perform in your systems and when it hands over to a person.
Versions and rollback
Every change to an agent is a version. If a change does not work as intended, the previous version is back in a single step.
Actions in your systems
The agent books appointments, looks up statuses, logs tickets and sends confirmations. What it may read and write is defined per integration.
Tested before it goes live
Every agent passes well over a hundred test conversations under our standard stress-test protocol: emergencies, escalations and edge cases. You receive the test report.
Control and reliability
You can review every conversation down to the second
An agent that handles customer contact must be verifiable. That is why the platform records not only what was said, but also why the agent did what it did.
Transcript and trace log
For every conversation you see the transcript, the steps the agent went through and the grounds on which it chose a path. Indispensable when improving an agent.
Full audit trail
Every action in your systems can be traced back to the conversation it came from, with timestamp, caller and outcome.
Resistant to misuse
The platform recognises attempts to talk the agent outside its remit and keeps it within the boundaries you have set.
Voicemail detection
On outbound calls the agent recognises a voicemail and acts accordingly: leave a message, try again later or pass it on to your team.
Custom metrics
Alongside the standard reporting, we define custom metrics for each agent, so you steer on the outcomes that matter to your organisation.
Continuously improved
Every month we look at the conversations that did not run smoothly and sharpen the agent. That is Prompt Care.
Hear the difference
Two clips from conversations with the agent. Want to speak to it yourself? Get a call.
Sam takes a repair request
0:19
Zoë reschedules an appointment
0:18
The difference
Not a phone menu. Not a chatbot with a voice.
This is how an AI voice agent compares with the alternatives you probably already know.
Monday morning, everyone calls at once
"My boiler isn't working"
An appointment needs to be booked
The caller just wants to make a quick call
It is 11pm on a Sunday evening
Telephony with a phone menu
Answered, then the queue anyway
"Press 2 for faults"
Can only transfer
You can call, and wait
A recording with opening hours
Chatbot on your website
Cannot answer the phone
A script with buttons
Sends a link to a form
Typing on a small screen only
Online, but without a voice
Prompt Telecom AI voice agent
Every call answered immediately
Understands it and logs the fault
Booked straight into the calendar
A natural conversation, with actions
Simply reachable, even at night
Frequently asked questions
What you probably still want to know
What happens if the agent gets stuck?
Then it hands the conversation over to your team with a warm handover, including the context of what has already been discussed. You decide when it hands over: per topic, per situation or after a set number of attempts.
Doesn't it sound robotic?
Callers speak in their own words and the agent replies in a natural voice. Get a call or ask for a callback; that says more than we can write down here.
Does it work with our systems?
The agent connects to over 200 systems, from CRM to scheduling, through proven integrations and open APIs. If your system is not among them, we build the integration as part of the setup.
Do we have to replace our phone system?
No. The agent works alongside your current phone system and your numbers remain yours. We place it in front of or next to your existing routing, exactly as you want.
How quickly can we go live?
In weeks, not months. Design, build and integrations, stress test, and then a guided go-live with hypercare included. See how it works.
What are we committing to?
Nothing. You pay per conversation minute plus a one-off, clearly scoped setup per agent. No annual contract, no mandatory subscription, cancel monthly.
Curious what your agent could do?
In half an hour we walk through your call traffic and show you which conversations the agent handles itself and which go to your team.