The platform

A full conversation partner

At Prompt Telecom, your agent runs on speech recognition, language model, voices and telecom from one provider. Even when everyone calls at once. On this platform we build your agent: with its own voice, multiple languages, its own conversation paths and access to exactly the systems it needs. Everything tailored, everything prompt. No two agents are the same, and that is what makes our service unique.

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100+
Languages, Dutch as a core language
1,300+
Voices, and together we pick the one that fits your brand
One chain
Listening, thinking and speaking inside the network itself
Scales with you
Even when everyone calls at once, inbound and outbound

How your agent is built

Four layers, all inside the network itself

Your caller never notices, but this is what happens between a question and the answer. The four middle layers come from one provider.

from one provider Your callersimply calls your number Telephonyyour own number, telephony from Amsterdam Listeningspeech becomes text, 100+ languages Thinkingknowledge base, conversation paths, memory with an integration Speaking1,300+ voices, the one that fits your brand Your systemsCRM, calendar, scheduling, tickets

The conversation engine

Grasps the question, however messily it is asked

Callers simply say what they are calling about, in their own words. Below is an example conversation, with what the agent is doing at that moment.

  1. Good afternoon, you are speaking with the digital assistant of Woonbrug. How can I help you?

    Says at the start of the call that it is AI

  2. Yeah, er, my heating stopped working this morning.

    Understands plain speech, hesitations included

  3. Sorry to hear that. Which address is it?

  4. Kerkstraat 14… no, 41.

    Takes a mid-sentence correction on board

  5. Kerkstraat 41. Do you smell gas or is there water leaking?

    The urgency check sits in the conversation, not in a phone menu

  6. No, neither. Is there anything I should do until then?

  7. Set the thermostat to fifteen degrees and keep the radiators closed. I will schedule an engineer: tomorrow between ten and twelve?

    Answer from your knowledge base, time slot from your schedule

  8. Yes please.

  9. Then the report is logged. You will get a text with the time slot.

    Sums up what it has done

  • This voice is one of over thirteen hundred; together we pick the voice that fits your brand.
  • The same conversation works in over a hundred languages; Dutch is a core language, and the agent switches language when the caller does.
  • HD audio with noise suppression: even from a busy hall or a moving car it catches the street and the house number.
  • For a sensitive topic it hands over warmly, with the context of the conversation attached.
Without: street noise and echoKerkstraat… fourteen? forty-one?
With HD audio and noise suppressionKerkstraat 41. Do you smell gas or is water leaking?

Memory and handover

Knows the caller from last time, and knows who picks it up next

A conversation rarely stands alone. With an integration, the agent brings in the context of the previous call, and it passes the conversation to a fellow agent when the topic calls for it.

Remembers the previous call, with an integration

With an integration, a call back about the same report does not start over. The agent picks up where things were left: address, report and what was agreed, within the limits you set.

Specialists that pass the call to each other

A reception agent for the first question, a specialist for scheduling or payments. They hand the conversation to each other with the context attached, each with its own voice, without the caller explaining twice.

The foundation

Inside the telephony network, not alongside it

How it usually goes: four vendors, three detours over the internet Telephonyvendor 1 Speech recognitionvendor 2 Language modelvendor 3 Voicevendor 4internetinternetinternet How it works with us: listening, thinking and speaking in one place, inside the network From one provider; storage in the EU · telephony from Amsterdam Listening Thinking Speaking Fewer detours between vendors, so less chance of stuttering pauses mid-sentence.

Control and accountability

What the agent did, down to the second

Step by step, with the reason why. This is what the conversation above leaves in your log.

  1. 09:14:02Call startedinbound, unknown number
  2. 09:14:09Question recognisedrepair intake
  3. 09:14:26Urgency checkno gas, no water: regular route
  4. 09:14:38Knowledge base readarticle “boiler cuts out”
  5. 09:14:51Schedule readthree time slots free
  6. 09:15:07Report loggedKerkstraat 41, engineer tomorrow 10-12
  7. 09:15:12Text sentconfirmation with time slot
  8. 09:15:18Completed1 minute 16, without intervention
  • Recording is off by default. What is kept, and for how long, we agree with you per agent.
  • Traceable to the conversation the action came from: time, caller, outcome.
  • Your own metrics alongside the standard reporting, so you steer on what matters to you.
  • Insights per conversation as structured fields: topic, outcome and follow-up, in your system, or in the daily handover.

The difference

Not a phone menu. Not a chatbot with a voice.

This is how an AI voice agent compares with the alternatives you probably already know.

Monday morning, everyone calls at once
"My boiler isn't working"
An appointment needs to be booked
The caller just wants to make a quick call
It is 11pm on a Sunday evening
Telephony with a phone menu
Answered, then the queue anyway
"Press 2 for faults"
Can only transfer
You can call, and wait
A recording with opening hours
Chatbot on your website
Cannot answer the phone
A script with buttons
Sends a link to a form
Typing on a small screen only
Online, but without a voice
Prompt Telecom AI voice agent
Answered, no phone menu
Understands it and logs the fault
In your calendar, or in the daily handover
A natural conversation, with actions
Simply reachable, even at night
Swipe sideways to see all columns.

Frequently asked questions

What you probably still want to know

What happens if the agent gets stuck?

Then it hands the conversation over to your team with a warm handover, including the context of what has already been discussed. You decide when it hands over: per topic, per situation or after a set number of attempts.

Doesn't it sound robotic?

Callers speak in their own words and the agent replies in a natural voice. Get a call or ask for a callback; that says more than we can write down here.

Does it work with our systems?

Over 200 systems, from CRM to scheduling, are connectable via open APIs, checked in the intake. If your system is not among them, we build the integration bespoke, with a quote up front.

Do we have to replace our phone system?

No. The agent works alongside your current phone system and your numbers remain yours. We place it in front of or next to your existing routing, exactly as you want.

How quickly can we go live?

In weeks, not months. Design, build and integrations, stress test, and then a guided go-live with hypercare included. See how it works.

What are we committing to?

Nothing. You pay per conversation minute plus a one-off, clearly scoped setup per agent. No annual contract, no mandatory subscription, cancel monthly.

Who are you?

Prompt Telecom is the AI Voice division of TelecomTAG, which has been delivering telephony and reachability to organisations for over 28 years. The telephony, the agent and the management therefore come from one provider.

We already have an agent on another platform. Do we start over?

No. We take over the conversation design, the knowledge base and the integrations and convert them, so you do not start from zero.

Hear the agent yourself

Talk now

Get a call

Call yourself

Call +31 40 240 8078

Rather speak to a person first? Book a free demo

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.