Channels

Several channels, the same agent each time

Your customer decides how to get in touch. One calls, another clicks on your website. We open SMS and WhatsApp for you on request. Every time it is the same agent, with the same knowledge, the same integrations and the same rules for when a person takes over.

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The channels

The same question, whichever channel your customer picks

One conversation design, one knowledge base, one log. Opening a channel is an extension, not a new project.

Phone

Can my Thursday appointment be moved?

Tuesday at ten is free. I have moved it for you.

Your website

I want to move Thursday.

Tuesday 10:00 confirmed. You see it on your screen right away.

Talk now, with a microphone or as chat: the same agent.

can thursday be moved

Tuesday 10:00 is free. Shall I book it?

On request: we open this channel per customer.

SMS

Your appointment is setTuesday 10:00, Kerkstraat 41. See you then.

On request: we open this channel per customer.

Email

Your appointment has been movedTuesday 10:00, with the preparation attached.

Sent three minutes after the call.

Also Outbound campaigns Scheduled call-backs, SMS on request Voice and chat in one conversation

Getting connected

What it asks of your organisation

No rip and replace. We place the agent alongside what you already have and expand at the pace you set.

Your numbers remain yours

We work with your existing number plan. The agent can sit in front of your phone system, next to it, or only at the times you do not answer yourself.

Connects to your existing telephony

With TelecomTAG's more than 28 years of telecom experience, we connect your existing telephony environment to the agent.

Expand step by step

Start with one channel and one use case. Once that works, you open the next channel without starting over.

Hear the agent yourself

Talk now

Get a call

Call yourself

Call +31 40 240 8078

Rather speak to a person first? Book a free demo

What we record

Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.