Inbound telephony
The agent answers, understands the question and resolves it. On your own numbers, alongside your existing phone system, with no queue and no cap on simultaneous conversations.
Channels
One agent, every channel
Your customer decides how to get in touch. One calls, another sends a WhatsApp message and a third clicks on your website. Every time it is the same agent, with the same knowledge, the same integrations and the same rules for when a person takes over.
The channels
Where your customers already are
Call traffic is shifting to channels where people already spend their whole day. If you can only be reached by phone, you see your own reachability slowly shrink.
Outbound calling and campaigns
Appointment reminders, status updates after a report, follow-up on requests and callback requests. The agent recognises a voicemail and acts accordingly.
Voice on your website
The visitor clicks, talks and is done. And the agent does more than talk: it shows overviews and confirmations on screen and can operate the page itself. One line of code on your existing site.
WhatsApp, calls included
Messages and voice calls: anyone who calls via WhatsApp gets the same agent on the line. Hardly any provider can do that. Handled just like on the phone: look up, record, confirm.
Instagram and Messenger
Messages that arrive on your social channels no longer sit waiting until someone has time. Particularly valuable if your audience is young and ignores the phone.
Email as a follow-up action
After a conversation the agent sends the confirmation, the summary or the requested information. What goes in that email and when it is sent is up to you.
Digital avatar
The same agent, but with a face: as a talking assistant on your website, in a kiosk or on a narrowcasting screen. For people who would rather talk to someone than press a button.
Voice and chat together
The web widget switches seamlessly between typing and talking, within the same conversation. The visitor chooses what suits them at each moment; the agent simply remembers everything.
Why this matters
Build once, reachable everywhere
The same knowledge on every channel
You build the conversation design once. Opening a new channel is an extension, not a new project with its own vendor and its own maintenance burden.
Handover works the same everywhere
Whether the conversation starts on the phone or in WhatsApp: whatever the agent does not resolve itself goes to your team with the context attached.
One view across all channels
Your reporting adds the channels together. That way you see where contact really comes from, not just what came in through the phone system.
Getting connected
What it asks of your organisation
No rip and replace. We place the agent alongside what you already have and expand at the pace you set.
Your numbers remain yours
We work with your existing number plan. The agent can sit in front of your phone system, next to it, or only at the times you do not answer yourself.
Telephony under our own control
The telephony layer under the agent is ours, with over 28 years of experience in carrier-grade telephony. No chain of resellers when something needs doing.
Expand step by step
Start with one channel and one use case. Once that works, you open the next channel without starting over.
Which channel do you want to open first?
We usually start with telephony and expand from there. In half an hour we work out together which order delivers the most for your organisation.