01
Repair requests dominate the line.
The bulk of your call traffic is intake of repairs and faults: well-structured work that currently eats up your most expensive time.
For housing associations
The Monday morning peak, without the queue
Tenants call about repairs, status and rent matters, preferably all at the same time. Our AI voice agent answers immediately, resolves the predictable and hands urgent and complex cases over warmly to your customer contact centre.
Your contact centre does its best. Call volume does not listen.
02
Peaks cannot be planned.
A fault in a building complex, a rent increase letter, frost: volume doubles and waiting times climb, precisely when tenants need you.
03
Repeat traffic about status.
"When is the engineer coming?" is a genuine question that no human needs to answer when your systems already know.
What the agent does
Four tasks the agent can handle today
01
Repair intake, complete
The agent asks what is broken, where and since when, logs the report in your system and confirms the appointment or next step.
02
Urgent triage, safely
Smell of gas, water leak, no heating during frost: the agent recognises an emergency and transfers straight to your emergency line. When in doubt, it counts as urgent.
03
Answering status queries
Connected to your housing management system, the agent gives an immediate answer on when the engineer is coming or how the report is progressing.
04
Peak and overflow cover
During busy periods, outages or outside opening hours, the agent answers instead of the queue. No ceiling on simultaneous calls: even when the whole complex is calling.
People remain the norm for anything sensitive. Rent arrears, nuisance, social issues: those are conversations for your staff, not for a machine. The agent recognises these topics and hands over warmly, with the context of the conversation attached. If it cannot resolve something itself, it automatically escalates to a member of staff after no more than three attempts.
Proof
Don't take our word for it. Call.
A demo that really works
Our housing association demo is a fully working, bilingual agent, built on a realistic housing association case and tested on hundreds of scenarios: repair intake, urgent triage, frequently asked questions, escalation and edge cases.
Request the demo and hear it for yourself
Tested before a single tenant calls
Every production agent goes through the same stress-test protocol before going live, including emergency scenarios and intelligibility tests.
Fixed stress-test protocol per agent
One supplier, no finger-pointing
The telephony layer underneath has been running for over 28 years. We deliver lines, AI and management from a single source.
Lines, AI and management from a single source
Frequently asked questions
What housing associations ask us
Can we really let an AI loose on our tenants?
You are not letting the AI loose, you are putting it in front. The agent absorbs the predictable and the peak traffic; your team keeps the conversations where attention makes the difference. And you start with a clear scope: one use case, prove it, then expand.
What about GDPR and our tenant data?
Processing within the EU, a data processing agreement as standard, and the agent identifies itself as AI in every conversation, as the EU AI Act requires. During intake we agree which data the agent may and may not process.
Does it work with our housing management system?
We connect through proven integrations and open APIs, or a custom integration where needed. During intake we assess your landscape; if necessary you can start without an integration, with a daily handover. See the integrations page for the overview.
What does it cost?
Per call minute on a transparent tiered rate, plus one clearly scoped setup per agent. No annual contract. Run the numbers with us on the pricing page, or request a tailored business case.
Hear in two minutes how to take the pressure off your contact centre
Request the housing association demo and we will call you back as soon as possible. Or book a call about your situation straight away.