For housing associations

The Monday morning peak, handled

Tenants prefer to call all at once. The agent answers immediately, handles the predictable and hands urgent cases over warmly.

Available now

Talk to Sam now

Play a tenant with a leak or a question about your repair. Live in your browser.

or

This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. If Sam records a report during the demo, only its subject appears on a demo dashboard for 24 hours, without name, number or address. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call Sam yourself on +31 85 083 5869

Rather speak to a person first? Book a free demo

What tenants notice

The same Monday morning, twice

Sample week, incoming calls per part of day
queue your team montuewedthufri
  • Ends up in the queue today. The agent picks this up right away.
  • What your team handles itself

An example: on the left as it goes now, on the right with the agent in front.

  1. 08:40
    Today

    Fourteen tenants on hold.

    With the agent in front

    Fourteen calls, all answered right away.

  2. 08:47
    Today

    A tenant hangs up after six minutes of waiting.

    With the agent in front

    Repair logged, appointment confirmed.

  3. 09:05
    Today

    The third call asking when the engineer is coming.

    With the agent in front

    Status answered from your own system, with an integration.

  4. 09:20
    Today

    A leak is queued behind eleven status questions.

    With the agent in front

    Leak recognised as urgent and passed straight on.

Your team keeps the conversations where attention makes the difference.

What the agent does

From call to appointment

  1. 1

    Answers

    Answered by the agent, even when everyone calls at once.

  2. 2

    Asks

    What is broken, where, and since when.

  3. straight to your emergency line 3

    Checks urgency

    Gas, a leak, or no heating during frost.

  4. 4

    Logs it

    The report lands in your system, or in the daily handover.

  5. 5

    Confirms

    The tenant hears the appointment or the next step.

And when the call goes differently

A status question

No intake needed. With an integration, the agent reads the status from your system.

Peak or evening

Answered even when the whole complex calls at once.

And where the report lands

A call from a tenant

Phone or your website

  • Your housing management system

    The report as taken down, in your system, or in the daily handover.

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  • Planning and calendar

    The appointment with the tenant, in the engineer's calendar, or in the daily handover.

    Microsoft OutlookGoogle CalendarTTOPdesk

  • Your emergency line

    Gas, a leak or no heating during frost, passed on within the call.

Which integration is needed we assess during intake. Starting without one is possible, with a daily handover.

People remain the norm for anything sensitive. Rent arrears, nuisance, social issues: those are conversations for your staff. The agent recognises them and hands over warmly, with the context attached.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

After that the call automatically goes to your contact centre.

Tenant calling from her kitchen about a repair

Proof

Don't take our word for it. Call.

A demo that really works

A working, bilingual agent on a realistic housing association case.

Call +31 85 083 5869 and hear it yourself

Tested before a single tenant calls

Emergency scenarios and intelligibility, for every agent.

Fixed test protocol, test report before go-live

One supplier

Telephony and AI, combined in one agent.

Lines, AI and management from one provider

Frequently asked questions

What housing associations ask us

Will tenants know they are talking to an AI?

Yes. The agent introduces itself as an AI agent at the start of the call. If a tenant would rather speak to a staff member, it puts the call through, with the context attached, so nobody has to tell their story twice.

What does the agent do in an emergency, such as a leak?

It recognises urgency from what the tenant says and follows your protocol, for example by putting the call straight through to your emergency repair service. It never decides on its own that something can wait: when in doubt, the call goes to a staff member.

Can older tenants and people with fewer digital skills use it?

For them, phoning remains the way in. There is no phone menu: the tenant says in their own words what is going on and the agent asks follow-up questions. It speaks Dutch and English and switches along when the tenant changes language.

Does the agent replace our staff?

No. It takes over the predictable work, such as taking down a repair request or giving a status update, so your team keeps time for tenants who need a person. Rent arrears, nuisance and personal circumstances stay with your staff.

Does it work with our housing management system?

If your system has an open integration, the agent creates the repair request, books the appointment or looks up the status itself during the call. If that integration is not there yet, you start without it: the agent records the report and your team receives a daily handover. We build a custom integration with a quote up front.

What about GDPR and our tenant data?

Storage in the EU, telephony from Amsterdam and a data processing agreement as standard. We agree with you in advance which data the agent may see and record. More on this on our security page.

What does it cost?

You pay per call minute, including telecom costs, plus a one-time setup per agent. No annual contract, cancel monthly. You start with one type of call, for example repair requests outside office hours, and expand once that works.

Hear Sam yourself

Repair intake with urgency recognition, status queries, nuisance reports, rent and payments, callback requests and questions about renting and living. In Dutch and English, using a realistic housing association case.

Talk to Sam Book a free demo