01
Routing keeps the switchboard busy all day.
Most calls are transfers and repeat questions: work that can be structured, but that currently piles up on your people.
For healthcare organisations
Every patient answered. Without extra pressure on your people.
The switchboard of a healthcare organisation is top-level sport: routing, appointments, repeat questions and emergencies, all mixed together. Our AI voice agent absorbs the routine work and makes sure emergencies and care questions land with the right person immediately.
The phone is the busiest waiting room
02
No-shows cost care time.
Every patient who does not turn up is a lost slot in the schedule. Calling to confirm demonstrably helps, but there is nobody to make all those calls.
03
Peaks hit care.
On Monday mornings and after a broadcast or letter, waiting times climb, and it is precisely the vulnerable callers who give up.
What the agent does
Routine work out, attention in
01
Smart routing
The agent asks in plain language what someone is calling about and transfers to the right department or person, without a phone menu.
02
Confirming appointments, reducing no-shows
Outbound calls to confirm, reschedule or prepare appointments: the most quantifiable return in healthcare.
03
Answering frequently asked questions
Opening hours, visiting rules, preparation for an examination: answered immediately and consistently, also outside office hours.
04
Peak cover
When it gets busy, the agent answers, resolves what it can and neatly adds the rest to your team's call-back list.
In healthcare, caution is a feature
- Medical questions go to people. The agent does not answer clinical questions; it recognises them and hands over warmly. When in doubt, it hands over.
- Emergencies take priority. Emergency signals are recognised and passed on immediately according to your protocol.
- Set up GDPR-compliant. Processing within the EU, a data processing agreement as standard, and for each use case we record which data the agent may and may not process. The agent tells the caller in every conversation that they are speaking with AI, as the EU AI Act requires.
- Together with your information management. We design the deployment together with IT and the data protection officer, not around them.
Healthcare experience at the table. In healthcare we work with our partner Overstag ICT, with years of experience in healthcare IT. They know the systems, the processes and the sensitivities; we build and manage the agent and deliver the telephony. One team, one point of contact.
Proof
Built to hospital standards
Built on hospital scenarios
We built and demonstrated working voice agents on hospital scenarios: from outbound appointment preparation to inbound routing on a busy switchboard.
Request the healthcare demo
Tested before a single patient calls
Every agent passes our stress-test protocol before going live, including emergency scenarios, intelligibility with non-standard speech and escalation paths.
Fixed stress-test protocol per agent
Proven foundation
Up to 300% better reachability in the first live test of our platform. The telephony layer has been running for over 28 years; lines, AI and management from a single source.
One supplier, one processing chain
Frequently asked questions
What healthcare organisations ask us
Is this allowed with patient data?
We set up every use case to be GDPR-proof: data minimisation, EU processing, a data processing agreement and agreements on what the agent does and does not record. Your data protection officer simply joins the intake.
What if the AI is asked something medical?
Then it hands over. The agent is there for logistics and reachability, not for clinical content. We build that boundary in hard and test it explicitly.
We are waiting for our EHR vendor.
Understandable, but that can take a long time. Our agent runs alongside your systems and can start without an integration if necessary. If your vendor does build it later, you will have had months of better reachability in the meantime.
What does it cost?
Per call minute on a transparent tiered rate, plus one clearly scoped setup per agent. We are happy to work out a business case on your call volume, including the effect on no-shows.
Explore in thirty minutes what this means for your reachability
Book a call about your call flows, or let the healthcare demo call you first.