For municipalities

Keeping the contact centre reachable, even while the vacancy stays open

Demand grows, staffing does not. The agent answers the predictable questions, transfers to the right team and absorbs the peaks.

Available now

Talk to Julia now

Play a resident who wants a desk appointment or has a question. Live in your browser.

or

This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call our agent on +31 40 240 8078

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What residents notice

The same morning after the notice, twice

Example: the five days after a property tax notice
queue your team day 1day 2day 3day 4day 5
  • Ends up in the queue today. The agent picks this up right away.
  • What your team handles itself

An example: on the left as it goes now, on the right with the agent in front.

  1. 09:00
    Today

    Eighteen residents on hold about the same letter.

    With the agent in front

    Eighteen calls answered, the letter explained.

  2. 09:20
    Today

    Someone hangs up and files a complaint about reachability.

    With the agent in front

    Question answered from your own information.

  3. 10:15
    Today

    A benefits application is stuck in the queue.

    With the agent in front

    Transferred warmly to the right colleague.

  4. 11:40
    Today

    A resident who speaks no Dutch gives up.

    With the agent in front

    Conversation held in the resident's own language.

Your staff keep time for residents who really need help.

What the agent does

From question to answer

  1. 1

    Answers

    Immediately, and without a menu.

  2. 2

    Asks

    In plain language, and in the caller's language.

  3. 3

    Answers it

    From your own information.

  4. warmly to a colleague 4

    Or routes

    To the right team, with the context attached.

  5. 5

    Logs it

    The callback request or the appointment in your system, or in the daily handover.

And when the call goes differently

A desk appointment

Connected to your booking system, the agent schedules it directly.

Tax notices or elections

Answered even when everyone calls at once around tax assessments and elections.

And where the call lands

A call from a resident

Phone or your website

  • Your own information

    The answer comes from your texts, not from a general model.

    Your knowledge baseYour website

  • Appointments and desk

    The desk appointment in your calendar, or in the daily handover.

    Microsoft OutlookGoogle CalendarYour booking system

  • Your teams

    Anyone who cannot get there, or asks for it, is transferred warmly.

    Microsoft TeamsYour telephony platform

The case management system is not in our integration library: what can and may be connected we assess during intake. Starting without one is possible.

For every resident
  • Multilingual. The agent switches language per caller, so residents who do not speak Dutch are helped immediately too.
  • Patient, even at the peak. The agent answers immediately, speaks calmly and repeats as often as needed.
  • People remain reachable. Anyone who cannot get there with the agent, or asks for it, is transferred warmly to a member of staff. Channel guidance without channel coercion.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

After that the call automatically goes to your contact centre.

Inwoner belt de gemeente vanaf straat
Set up for the public sector
  • In line with the GDPR. Storage in the EU, telephony from Amsterdam, a data processing agreement as standard, data minimisation agreed per use case.
  • EU AI Act. The agent tells the caller in the first sentence that they are speaking with AI, in line with the identification obligation enforced from 2 August 2026. We supply the classification and documentation.
  • Information security. We deliver telephony, AI and management from one provider. Documentation for your CISO available.

Proof

Tested first, then live

Tested before a single resident calls

Emergency scenarios and intelligibility, for every agent.

Fixed test protocol, test report before go-live

One supplier

Telephony and AI, combined in one agent.

Lines, AI and management from one provider

Dutch party

Dutch team, one point of contact.

Storage in the EU · telephony from Amsterdam

Frequently asked questions

What municipalities ask us

Does this have to go through a tender?

That depends on your threshold amounts and procurement policy. Thanks to the usage-based model and the clearly scoped setup, you often start small, for example as a pilot on one call flow. We supply the documentation your procurement team needs.

What will the municipal council think of this?

Transparency helps: the agent is recognisably AI, residents always keep a route to a human and you report every month what the agent resolves. We supply that report.

Does it work with our systems?

Case management and appointment systems are not in our integration library. What can and may be connected we assess during intake with your IT team; where needed we build it bespoke, with a quote up front. Starting without an integration is also possible, with a daily handover. See the integrations page for what is included as standard.

What does it cost?

Per call minute, including telecom costs, plus one clearly scoped setup per agent. No annual contract; cancel monthly.

Hear Julia yourself

Frequently asked questions, routing without a menu and appointment booking, built on a realistic municipal case.

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