01
The contact centre runs on repeat questions.
Renewing a passport, the waste collection calendar, a driving licence, reporting a move: a large share of the volume is predictable and easy to answer.
For municipalities
Keeping the contact centre reachable, even while the vacancy stays open
Demand for telephone services is growing, staffing is not. Our AI voice agent answers frequently asked questions, routes smartly and absorbs peaks, so your staff keep room for residents who really need help.
Everyone calls the municipality. Usually with the same question.
02
Vacancies stay open.
Contact centre staff are scarce. Workload rises, waiting times too, and service standards come under pressure.
03
Peaks are calendar-predictable and still hit every year.
WOZ property valuation notices, tax assessments, elections: you know the peak is coming, but cannot keep staff on hand for it.
What the agent does
Services that always answer
01
Answering frequently asked questions
The agent answers the predictable questions immediately and consistently, based on your own content, also outside opening hours.
02
Smart routing without a phone menu
Residents say in plain language what they are calling about; the agent transfers to the right team or creates a call-back note.
03
Peak cover at notice moments
Around WOZ valuations, tax assessments and elections the agent scales without limit: no ceiling on simultaneous calls.
04
Making appointments
Connected to your appointment system, the agent books a front desk appointment straight away.
For all residents
- Multilingual. The agent switches language per caller, so residents who do not speak Dutch are helped immediately too.
- Patient, without a queue. The agent answers immediately, speaks calmly and repeats as often as needed.
- People remain reachable. Anyone who cannot get there with the agent, or asks for it, is transferred warmly to a member of staff. Channel guidance without channel coercion.
Built for public-sector standards
- GDPR-compliant. Processing within the EU, a data processing agreement as standard, data minimisation agreed per use case.
- EU AI Act. The agent tells the caller in every conversation that they are speaking with AI, in line with the identification obligation enforced from 2 August 2026. We supply the classification and documentation.
- Information security. We deliver telephony, AI and management from a single source, with one processing chain instead of a stack of suppliers. Documentation for your CISO available.
Proof
Ready for the public-sector standard
Tested before a single resident calls
Every agent passes our stress-test protocol before going live: real scenarios, peak load, escalations, intelligibility with non-standard speech.
Fixed stress-test protocol per agent
Proven foundation
Up to 300% better reachability in the first live test of our platform compared with the baseline.
Result of the underlying platform
Dutch company, Dutch team
The telephony layer has been running at Dutch organisations for over 28 years. Short lines, no time zones, no language barrier.
Lines, AI and management from a single source
Frequently asked questions
What municipalities ask us
Does this have to go through a tender?
That depends on your threshold amounts and procurement policy. Thanks to the usage-based model and the clearly scoped setup, you often start small, for example as a pilot on one call flow. We supply the documentation your procurement team needs.
What will the municipal council think of this?
Transparency helps: the agent is recognisably AI, residents always keep a route to a human and you report every month what the agent resolves. We supply that report.
Does it work with our systems?
We connect through standard integrations with your appointment and case management systems, or start without an integration with a daily handover. See the integrations page for the overview.
What does it cost?
Per call minute on a transparent tiered rate, plus one clearly scoped setup per agent. No annual contract; easy to budget and cancel monthly.
Explore what this means for your services
Book a call or experience the municipal demo yourself first.