01
The winter peak breaks the line.
First day of frost: a hundred boiler breakdowns at once. Whoever cannot get through calls the competitor, and that customer does not come back.
For installation and emergency repair services
Your fault line never sleeps again
Breakdowns do not keep office hours. Our AI voice agent takes every report, asks follow-up questions, assesses urgency and passes emergencies straight to your on-call engineer. No answering service that only takes a message.
The phone decides your night
02
The on-call engineer gets called for nothing.
Engineers are woken at night for questions that can wait until tomorrow, and are worth less during the day.
03
An answering service solves half the problem.
It answers and takes a note, but does not ask follow-up questions, does not schedule and does not know your systems.
What the agent does
From report to work order, without a stopover
01
Fault intake, complete
What is broken, which brand and model, what are the symptoms, has it been worked on before: the agent asks follow-up questions and logs the report directly in your system.
02
Urgency triage by your rules
Smell of gas and leaks go straight to the on-call engineer. No hot water can wait until tomorrow. You set the rules, the agent applies them consistently, even at 03:00.
03
Scheduling and confirming
Connected to your scheduling system, the agent offers a time slot immediately and confirms by SMS or WhatsApp.
04
Handling status queries
"Is the engineer still coming?" is answered by the agent itself, so your planners can plan.
The on-call service becomes an on-call service again. Only genuine emergencies reach your engineer, with a complete report: address, symptoms, history, access information. No half story from a broken night's sleep, but a workable report that lets them head out straight away.
Proof
Tested at peak load
No ceiling on simultaneous calls
When the first day of frost hits, the agent answers every single call immediately. A hundred callers at once hear no queue.
Stress-test report per agent
Tested before a single customer calls
Every agent goes through our fixed stress-test protocol before going live, including emergency scenarios and edge cases such as poor connections and background noise.
Fixed stress-test protocol per agent
One supplier, no finger-pointing
The telephony layer has been running for over 28 years. Lines, AI and management from a single source.
Lines, AI and management from a single source
Frequently asked questions
What emergency repair services ask us
What if the AI misses an emergency?
We draw up the triage rules together and the threshold is deliberately conservative: when in doubt, pass it to the on-call engineer. We test that behaviour explicitly before going live and it is recorded in the stress-test report.
Does it work with our scheduling software?
We connect through proven integrations and open APIs, from scheduling to ERP. If your package is not among them, we build a custom integration or start with a handover file. See the integrations page for the overview.
We already have an answering service.
That costs per call and delivers a note. Our agent costs per minute and delivers a complete, triaged report in your own system, with the emergency already passed on.
What does it cost?
Per call minute on a transparent tiered rate, plus one clearly scoped setup per agent. No annual contract, cancel monthly.
Hear what your fault line sounds like when it is never engaged again
Let the emergency repair demo call you, or book a call about your on-call service straight away.