For installation and emergency repair services

Your repair line never sleeps again

The agent takes every report, asks the right questions, recognises urgency and passes only real emergencies to your on-call engineer.

Available now

Talk to Daan now

Play a customer whose heating has stopped working. Live in your browser.

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This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call our agent on +31 40 240 8078

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What your engineer notices

The same night, twice

Sample night, reports per two hours
until morning emergency 18u20u22u00u02u04u06u
  • Wakes your engineer today. The agent schedules this for the morning.
  • Real emergencies, straight to the on-call engineer

An example: on the left as it goes now, on the right with the agent in front.

  1. 23:40
    Today

    Engineer woken for a question that could wait.

    With the agent in front

    Report taken and scheduled for the morning.

  2. 01:15
    Today

    A gas smell lands on an answering machine.

    With the agent in front

    Gas recognised as urgent, on-call engineer called.

  3. 03:20
    Today

    The caller is promised a note, nothing more.

    With the agent in front

    Brand, type and symptoms fully recorded.

  4. 07:05
    Today

    The planner starts with a pile of loose notes.

    With the agent in front

    Work orders with time slots are ready in the schedule.

Your on-call service becomes an on-call service again.

What the agent does

From report to work order

  1. 1

    Answers

    Also at three in the morning, and even when everyone calls at once.

  2. 2

    Asks

    Brand, type, symptoms and earlier repairs.

  3. emergency to your on-call engineer 3

    Recognises urgency

    By your rules, not by a gut feeling.

  4. 4

    Schedules

    A time slot from your scheduling system.

  5. 5

    Confirms

    By text message, with the time slot in it.

And when the call goes differently

Is the engineer still coming?

The agent answers that status question itself, so your planners can plan.

The first frost

Even when everyone calls at once.

And where the report lands

A report at 03:20

Phone or your website

  • Your schedule

    The work order with a time slot, ready for the first round.

    TTOPdeskSServiceNowJira Service ManagementYour scheduling system

  • The caller

    A text with the time slot, so nobody has to call back.

    SMS on requestWhatsApp on request

  • Your on-call engineer

    Only real emergencies, with a complete report: address, symptoms, history.

Which integration is needed we assess during intake. Starting without one is possible, with a daily handover.

The on-call service becomes an on-call service again. Only genuine emergencies reach your engineer, with a complete report: address, symptoms, history, access information. No half story from a broken night's sleep, but a workable report that lets them head out straight away.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

When in doubt about urgency, the report always goes through.

Bewoner belt over een storing terwijl ze naar de thermostaat kijkt

Proof

Tested first, then live

Try it yourself

Talk to Daan or have our agent call you, no account or appointment needed.

Live demo, at the top of this page

Tested before a single customer calls

Emergency scenarios and intelligibility, for every agent.

Fixed test protocol per agent

One supplier

Telephony, speech recognition, language model and voice from one provider.

One point of contact, one invoice

Frequently asked questions

What emergency repair services ask us

What if the AI misses an emergency?

We draw up the emergency rules together and the threshold is deliberately conservative: when in doubt, pass it to the on-call engineer. We test that behaviour to our fixed test protocol, with a test report before go-live.

Does it work with our scheduling software?

Scheduling and ERP packages with an open API are connectable, checked in the intake. If your package is not among them, we build a custom integration with a quote up front, or start with a handover file. See the integrations page for the overview.

We already have an answering service.

That costs per call and delivers a note. Our agent costs per minute and delivers a complete report in your system, or in the daily handover, with the urgency assessed and genuine emergencies already passed on.

What does it cost?

Per call minute, including telecom costs, plus one clearly scoped setup per agent. No annual contract, cancel monthly.

Hear Daan yourself

Fault intake, urgency assessment and scheduling, built on a realistic emergency repair case.

Talk to Daan Book a free demo