Monitoring with alerts
We keep a continuous eye on your agent. If anything deviates, from error messages to unusual call durations, we see it first and fix it.
Prompt Care
Going live is the start. Getting better is the service.
A voice agent is not a project you deliver and forget. Callers change, your organisation changes and the technology gets better every month. Prompt Care makes sure your agent grows with it.
What Prompt Care includes
Monthly conversation review
Every month we analyse your agent's conversations: what went well, where a caller dropped out and which new questions came in.
Reporting with outcome KPIs
You receive a readable monthly report: reachability, resolution, handovers, sentiment and the improvements we have made.
EU AI Act and GDPR check
Every report includes a check against current regulation, so your agent stays compliant as the rules evolve.
How it works
Optional, not a condition
The usage rate is the same with or without Care. You choose Care because it delivers, not because you have to.
Cancel monthly
No annual contract. If it isn't working for you, it simply stops. We believe you keep customers through good work, not contract clauses.
Optimisation hours included
Small improvements we simply make; larger additional work we agree in advance.
Enterprise, tailored
Multiple agents, a custom SLA or load tests? Then we put together a suitable proposal in a conversation.
Want to know what Prompt Care means for your agent?
Book a call and we'll show you what a monthly report looks like, including the rates.