Every conversation, broken down
For each conversation you see duration, talk ratio between agent and caller, silences, response time, topics and a summary. Sentiment is determined from the transcript, not the voice.
Analytics
You don't just hear what's going on. You see it.
Every conversation the agent handles produces data you never had before: why people call, how they experience the conversation and where your service can improve. Without anyone having to listen back.
Try the dashboard
Click through a demo environment with fictional figures: switch periods, hover over the charts, open a conversation and ask the agent a question about the numbers.
Fictional data, for illustration. Open the dashboard in full screen
Analytics Pro
Just ask your numbers yourself
Dashboards show what happened. Analytics Pro lets you ask about it: you ask the agent a question about your telephony and get an answer straight away, in plain language. No exporting reports, no setting filters.
One picture, even after the handover
If the agent hands over to a colleague, the conversation stays linked. So you see reachability and resolution rate across AI and team together, not in two separate lists.
Start with your existing recordings if you like
No agent live yet? The analysis also works on the calls you already record today. So you know where your biggest gains are before the first go-live.
Ask in plain language
"How many callers did we have after five yesterday?" or "which question came up most often this week?" The agent knows every conversation and answers straight away.
From insight to action
See a peak on Monday morning? Then ask the follow-up question right away: what did those callers ask, and how many were resolved by the agent?
Usable by everyone
No BI skills needed. Anyone who can ask a question can analyse the telephony. Dashboards simply continue to exist alongside.
What you see from every conversation
Transcript and trace log
Every conversation can be read back word for word, including exactly which actions the agent carried out in your systems. No black box, but a verifiable record.
Dashboards that steer
Reachability, resolution rate, peak hours and handovers in one overview. You see per day and per hour what is happening on your lines.
Sentiment and signals
Every conversation is analysed for sentiment based on the transcript. Compliments, frustrations and bottlenecks that callers mention surface automatically.
Topics and trends
What do people call about most, and is that changing? Recurring questions are candidates for better information on your website, or for a new path in the agent.
From insight to improvement
Handovers explained
Every warm handover is logged with a reason: urgency, sensitive subject or complex question. So you see exactly where the agent stops and the human begins.
Monthly reporting
With Prompt Care you receive a monthly report with outcome KPIs and an optimisation round based on what the data shows.
Privacy as the starting point
Analysis takes place on the transcript, within the EU, with data minimisation as the starting point. For each integration it is recorded what the agent may read and write.
Your data stays yours
Transcripts and reports belong to your organisation. We do not use your conversations to train third-party models.
Want to see what this looks like for your organisation?
Request the demo, then look together with us at how the dashboard would look for your call flows.