For energy suppliers

Every energy question in the right place

A meter reading, a new monthly instalment, a house move. The agent handles it, refers an outage to the grid operator and puts payment arrears with a person immediately.

Available now

Talk to Milan now

Play a customer who is moving house, or who wants to lower their monthly instalment. Live in your browser.

or

This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call our agent on +31 40 240 8078

Rather speak to a person first? Book a free demo

What your customers notice

The week after the tariff letter, twice

Example week after the tariff letter, incoming calls per day
queue your team MonTueWedThuFri
  • Now ends up in the queue. The agent answers it straight away.
  • What your team handles itself

An example: on the left as it goes now, on the right with the agent in front.

  1. Mon 08:10
    Today

    Forty minutes on hold, almost all about the new monthly instalment.

    With an AI agent in front

    The advice included, the new amount set straight away and confirmed by email.

  2. Tue 11:20
    Today

    A customer sets a much lower instalment and later gets a shock at the annual statement.

    With an AI agent in front

    Far below the advice? Then a colleague calls back to take a look.

  3. Wed 14:05
    Today

    Someone without power waits twenty minutes and then hears: call the grid operator.

    With an AI agent in front

    Referred to the grid operator straight away, with the outage number.

  4. Thu 16:30
    Today

    A customer in payment arrears hangs up before it is their turn.

    With an AI agent in front

    Passed to a colleague without judgement, with a callback request.

Your staff have time left for the customer who needs a person.

What the agent does

From question to new monthly instalment

  1. 1

    Answers

    Also in the week everyone gets the tariff letter.

  2. 2

    Looks up the customer

    By customer number, or by postcode and house number.

  3. payment arrears to a colleague 3

    Hears what is going on

    Meter reading, monthly instalment, house move or the annual statement.

  4. 4

    Sorts it

    Readings processed, instalment adjusted or supply moved to the new address.

  5. 5

    Confirms

    Reads everything back to check and sends a confirmation by email.

And when the call goes differently

I smell gas

Then the safety instruction and the outage number 0800‑9009 come first. After that the call simply continues.

What does electricity cost with you?

The agent does not quote tariffs. It refers to your website and sets up a callback request if wanted.

And where the change lands

Call on Monday 08:10

Phone or your website

  • Your customer system

    The new monthly instalment, the meter readings or the house move, in your system, or in the daily handover.

    SAPSalesforceMMicrosoft Dynamics 365

  • Your customer service

    A callback request as a task, with the question and the customer number included.

    ZendeskSServiceNowFFreshdesk

  • The customer

    The confirmation of the new amount or the processed readings, by email.

    SSendGridTwilioWhatsApp on request

We assess which integration you need during the intake. You can also start without one, with a daily handover.

Money worries stay with your team. Payment arrears, a reminder letter or a question about the annual statement: those calls belong to your staff. The agent does not judge, quotes no amounts or consequences and sets up a callback request with the question included.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

Then we put the caller through to your customer service. Outside opening hours it becomes a callback request.

Resident looks at the meter in the meter cupboard and calls their energy supplier

Proof

Tested first, then live

Tested before a single customer calls

Monthly instalments, meter readings, house moves and the route for an outage. For every agent, every time.

Fixed test protocol per agent

Try it yourself

Talk to Milan or have our agent call you, no account or appointment needed.

Live demo, at the top of this page

Telephony and AI layer from one provider

Telephony, speech recognition, language model and voice from a single supplier.

One point of contact, one invoice

Frequently asked questions

What energy suppliers ask us

Can the agent put a change into our customer system?

With an integration, yes: it puts a new monthly instalment, meter readings or a house move into the customer file. We check in the intake whether your customer system is connectable. Without one, it logs everything completely, with a daily handover to your team. The overview is on the integrations page.

What does the agent do with payment arrears?

It puts the customer with a person. It does not judge, quotes no amounts or consequences and sets up a callback request with the question included. We agree with you when a call takes that route.

Can it keep up in the week after the tariff letter?

We agree in advance how many calls can come in at once, sized for your busiest week, and expand that as you grow. Your team keeps the calls that need a person.

What does it cost, and what does it deliver?

You pay per AI minute, telephony included, plus one setup per agent with two integrations included. No annual contract, cancel monthly. What it delivers we work out together, based on your call volume and the time a call takes today. The amounts are on the pricing page.

Hear Milan yourself

Milan records meter readings, monthly instalments and house moves. Outages go to the grid operator, money worries to a person.

Talk to Milan Book a free demo