For property and owners' association managers

Tenants and owners, each on the right route

A leak in a flat, a lift that has stopped, a question about service charges. The agent hears who is calling, takes the report and passes emergencies straight on, also outside office hours.

Available now

Talk to Lotte now

Play an owner whose lift has stopped, or a tenant with a leak. Live in your browser.

or

This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call our agent on +31 40 240 8078

Rather speak to a person first? Book a free demo

What residents notice

The same weekend, twice

Example weekend, reports per part of the day
until Monday emergency FridaySaturdaySunday
  • Now waits on voicemail until Monday. The agent takes it on.
  • Real emergencies, straight to the emergency service

An example: on the left as it goes now, on the right with the agent in front.

  1. Fri 17:50
    Today

    A leak in the stairwell ends up on voicemail.

    With an AI agent in front

    Recognised as an emergency, emergency service called in.

  2. Sat 10:15
    Today

    The lift in block A has stopped. Residents call one after another.

    With an AI agent in front

    Owners' association report logged, with block, lift and since when.

  3. Sun 13:30
    Today

    An owner with a leaking shower waits until Monday.

    With an AI agent in front

    Explained straight away that owners arrange this repair themselves.

  4. Mon 08:30
    Today

    The service desk starts with a full voicemail.

    With an AI agent in front

    Reports and callback requests are with the right department.

On Monday your service desk starts with the questions that need a person.

What the agent does

From report to the right department

  1. 1

    Answers

    Also on Saturday evening, and when the whole complex calls at once.

  2. 2

    Hears who is calling

    Tenant or owner: that decides the route.

  3. 3

    Asks

    Address, block, what is broken and since when.

  4. emergency to your emergency service 4

    Recognises urgency

    By your rules, not by a gut feeling.

  5. 5

    Sets it up

    With the maintenance contractor or the right department, with a report number for the caller.

And when the call goes differently

What will my service charges be?

The agent does not quote amounts. It sets up a callback request with the finance department.

I have lost my access pass

For security reasons the agent does not handle that by phone. A colleague calls back to verify the request.

And where the report lands

Report on Saturday 10:15

Phone or your website

  • Your management system

    The report with the right complex, as a tenant report or an owners' association report.

    DDynamics EmpireYour management system

  • The maintenance contractor

    The job with address, block and what is broken, ready to schedule.

    DDataRotondeTTOPdeskYour maintenance contractor

  • Your emergency service

    Only real emergencies, with a complete report: address, block and what is going on.

We assess which integration you need during the intake. You can also start without one, with a daily handover.

Money and disputes stay with your people. Service charges, rent arrears, nuisance or a decision by the owners' association: those belong to your staff. The agent quotes no amounts, takes no sides and sets up a callback request with the right department, question included.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

Then we put the caller through to your service desk. Outside office hours it becomes a callback request, and when urgency is in doubt the report always goes through.

Resident calls, relaxed, in the evening from a flat high above the city

Proof

Tested first, then live

Tested before a single resident calls

Emergencies, the tenant or owner route, and intelligibility. For every agent, every time.

Fixed test protocol per agent

Try it yourself

Talk to Lotte or have our agent call you, no account or appointment needed.

Live demo, at the top of this page

Telephony and AI layer under one roof

Telephony, speech recognition, language model and voice from a single supplier.

One point of contact, one invoice

Frequently asked questions

What property managers ask us

How does the agent know whether a tenant or an owner is calling?

It asks, unless the caller has already said so. With an integration with your management system it also recognises the address, and sees whether it is a rented home or a flat in an owners' association.

What if the AI misses an emergency?

We draw up the emergency rules together with you, and the threshold is deliberately cautious: when in doubt, the report goes to the emergency service. We test that behaviour explicitly before going live.

Does it work with our management software?

Management packages with an open API are connectable, checked in the intake. If your package is not among them, we build a custom integration with a quote up front, or start with a daily handover. The overview is on the integrations page.

What does it cost, and what does it deliver?

You pay per AI minute, telephony included, plus one setup per agent with two integrations included. No annual contract, cancel monthly. What it delivers we work out together, based on your call volume and the time a report takes today. The amounts are on the pricing page.

Hear Lotte yourself

Report intake for tenants and owners: emergencies straight to the emergency service, the rest to the right department.

Talk to Lotte Book a free demo