Pricing
You pay for conversations, not for promises
Two components, no small print: one setup per agent with two integrations included, then usage only, and you pay for the AI only while it handles the call. No annual contract, no mandatory subscription, cancel monthly.
01 · Usage
You pay for the AI only while it handles the call
Telephony, speech recognition, language model and voice in one rate.
Once a colleague takes over, the AI stops. After that you only pay for the two lines: €0.02 for the incoming call and €0.02 for the transfer.
One fixed rate, without tiers or thresholds; for large volumes we are happy to think along. We bill per 10 seconds, rounded up: a call of 1 minute and 14 seconds costs 1 minute and 20 seconds. No minimum per call.
What every AI minute includes
- Telephony, speech recognition, language model and voice in one rate, without a separate bill per component
- Basic monitoring of the agent
- AI Act-compliant setup, including AI identification in every call
- No costs per call, per channel or per extra feature
You see every minute on one clear invoice, from one provider: AI, telephony and management.
02 · Setup and management
One setup, optionally sharper every month
One setup per agent, two integrations included
A good agent is not a download but a process: intake and use case, building, stress testing according to our fixed protocol and a guided go-live. That is why we charge one setup per agent, with two standard integrations already included, for example your calendar and your CRM.
- Intake: use case, conversation design and success metrics
- Building the agent, including escalation and emergency paths
- Two standard integrations, for example calendar and CRM
- Stress test according to our fixed protocol, with a report
- Guided go-live
- Three months of Prompt Care included
After three months: we keep your agent sharp every month
The first three months of Prompt Care are part of the setup. After that it is a choice, not a condition: the usage rate is the same with or without Care, and Care can be cancelled monthly. Every month you see what your agent resolved, where it can improve and what we did about it.
- Monitoring with alerts
- Monthly conversation review and reporting with outcome KPIs
- AI Act and GDPR check in every report
- Optimisation hours included; additional work €100 per hour
For larger environments (multiple agents, custom SLA, load tests) we prepare an enterprise proposal together.
Frequently asked questions
Honest answers to pricing questions
Why do you charge a setup when some providers do not?
Because an agent that simply goes live also simply gives answers. The setup covers real work: use case, building, stress test and a guided go-live. Providers without a setup leave that work to you, or skip it.
Why not the lowest per-minute price on the market?
Our minute is not a bare AI minute. It includes telephony, speech recognition, language model, voice, monitoring and an AI Act-compliant setup, on one invoice. Comparing on per-minute price alone is like comparing a taxi ride with a lease car.
Am I tied to anything?
No. No annual contract, no mandatory subscription. Usage stops when you stop. Prompt Care is included in the setup for the first three months and can be cancelled monthly after that.
What does an average call cost?
Most service calls take 2 to 4 minutes. If the agent handles them itself, that costs €0.58 to €1.16. Because we bill per 10 seconds, a short call only costs that short call. Compare that with what a missed caller or a lost customer costs you.
How do you bill a call?
Per 10 seconds, rounded up. A call of 8 seconds counts as 10 seconds, a call of 2 minutes and 3 seconds as 2 minutes and 10 seconds. There is no one-minute minimum.
What does it cost when the agent transfers to a colleague?
The moment the agent transfers, the AI rate stops. After that only the two lines continue: €0.02 per minute for the incoming call and €0.02 for the transfer, €0.04 per minute in total. A call with 1 minute with the agent and 4 minutes with your colleague costs €0.29 plus €0.16: €0.45 in total.
Are there discounts for higher volumes?
Our service is very sharply priced. We are happy to discuss an even lower rate based on volume.
Work it out for your situation
Schedule a call and we will calculate it on your own call volume, or book a free demo straight away.