For parcel and courier services

Parcel status and delivery sorted in one call

Where is my parcel, can it come on Saturday, it arrived damaged. The agent looks up the shipment, reschedules the delivery and logs a report, also on the busiest days.

Available now

Talk to Ruben now

Play a customer who is out tomorrow, or whose parcel is lost. Live in your browser.

or

This is a demonstration; feel free to use made-up details.

What we record
Talk now runs on one network, from one provider. No recordings are made and no conversation history is kept; no diagnostic reports leave your browser either. After the call the agent does write a short report: who you are, what your question was about, what you asked and what was discussed, in its own words and never verbatim, so we can follow up; it says so during the call and leaves it out if you prefer. What is logged technically for the connection itself falls under the data processing agreement. Get a call: your number is saved as a demo request in our CRM, we call you back and may follow up afterwards; details in our privacy policy.

Or call our agent on +31 40 240 8078

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What your customers notice

The Monday after Black Friday, twice

Example Monday, incoming calls per two hours, by hour of the day
queue your team 8101214161820
  • Now ends up in the queue. The agent answers it.
  • What your team handles itself

An example: on the left as it goes now, on the right with the agent in front.

  1. 08:05
    Today

    Sixty customers on hold with the same question: where is my parcel?

    With an AI agent in front

    Status looked up, with the time slot.

  2. 10:20
    Today

    A customer who is out tomorrow hangs up after nine minutes.

    With an AI agent in front

    Delivery moved to Saturday, confirmed by text.

  3. 13:40
    Today

    A damaged box becomes an email nobody can find again.

    With an AI agent in front

    Damage report with a report number, passed on to the sender.

  4. 17:30
    Today

    Forty callback requests are still open.

    With an AI agent in front

    What the agent does not handle is ready as a report for your team.

A peak day becomes an ordinary working day again.

What the agent does

From question to new delivery time

  1. 1

    Answers

    Also on the busiest Monday of the year.

  2. 2

    Looks up the shipment

    By tracking number, or by postcode and house number.

  3. lost or damaged to your customer service 3

    Gives the status

    Where the parcel is and when it will arrive, in plain language.

  4. 4

    Makes the change

    Another day, the neighbours, a safe place or the pickup point.

  5. 5

    Confirms

    By text, with the new delivery time in it.

And when the call goes differently

Can it go to my work address?

Only the sender can change the address. The agent explains that in one sentence, without discussion.

A van hit my car

With danger or injury, 112 first. Then the agent takes the report.

And where the report lands

Call at 10:20

Phone or your website

  • Your track-and-trace system

    The status of the shipment, and the new delivery time or pickup point.

    Your track-and-trace system

  • Your customer service

    An investigation or damage report as a ticket, with report number and the sender included.

    ZendeskSalesforceFFreshdesk

  • The customer

    A text with the new delivery time, so nobody has to call back.

    SMS on requestWhatsApp on request

We assess which integration you need during the intake. You can also start without one, with a daily handover.

Exceptions stay with your team. A lost parcel, a complaint about a driver or a customer who has already called three times: those calls belong to your customer service. The agent logs them with a report number and the context, so nobody has to start over.

And if the agent cannot resolve it

11st attempt22nd attempt33rd attempt

Then we put the caller through to your customer service. Outside opening hours it becomes a callback request.

Resident sits on the stairs with a parcel on their lap and calls the parcel service

Proof

Tested first, then live

Tested before a single customer calls

Status, changes, damage and understanding tracking numbers. For every agent, every time.

Fixed test protocol per agent

Try it yourself

Talk to Ruben or have our agent call you, no account or appointment needed.

Live demo, at the top of this page

Telephony and AI layer under one roof

Telephony, speech recognition, language model and voice from a single supplier.

One point of contact, one invoice

Frequently asked questions

What parcel services ask us

Can the agent look into our track-and-trace system?

With an integration, yes: it reads the status of the shipment and writes a new delivery time or pickup point back into your system. Without one, you start with the frequently asked questions and a callback request for the rest.

What if a tracking number is misheard?

The agent repeats every number character by character and asks whether it is correct. If that fails, it searches by postcode and house number.

Can it keep up on the busiest days?

Yes, even when everyone calls at once. Your team keeps the exceptions.

What does it cost, and what does it deliver?

You pay per AI minute, telephony included, plus one setup per agent with two integrations included. No annual contract, cancel monthly. What it delivers we work out together, based on your call volume and the time a call takes today. The amounts are on the pricing page.

Hear Ruben yourself

Handling of parcel questions: looking up the shipment, rescheduling delivery and logging an investigation or damage report.

Talk to Ruben Book a free demo